INSIGHT & IMPACT

CTHRA Symposium
October 14,  Philadelphia
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CTHRA’s Mission

We provide an industry-specific forum and analytics for HR leaders to enable business success.

Cable and Telecommunications Human Resources Association
Symposium Session: Infusing Diversity into the Technology Talent Pool

altIn an industry where innovation is critical, there is no denying that competition for technology talent is fierce. As a result, the emphasis on diversity is often secondary in the hiring process. This session’s distinguished panel of speakers will challenge you to reverse that approach. They will share what their organizations are doing to promote opportunities in technology among women and people of color, as well as trends and best practices in recruiting for technology positions. The Walter Kaitz Foundation’s Executive Director, David Porter, will moderate this session. For the distinguished list of speakers, click here.

  

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Customer Care Learning Transformation Delivers Bottom Line Impact
altIn an effort to improve confidence and time to competency of the 3,000 customer care agents hired annually, Time Warner Cable transformed its Care New Hire curriculum. Today, the company is reaping the benefits including savings of $1.5 million in 2014. Learn how they accomplished this feat by reading the article.
 
Excellence in HR Award Winners Named

altThe 2014 recipients are Turner Broadcasting System’s Global Technology and Operations (GTO) HR Team, Beth Biggs, Senior Director of Benefits for Charter Communications and Kerri St. Jean, SVP of HR for Comcast Cable. To read about their award-winning accomplishments, click here.    

 

 
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