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CTHRA’s Mission

We provide an industry-specific forum and analytics for HR leaders to enable business success.

Cable and Telecommunications Human Resources Association
Competition Spurs Strong Increase in Cable Technology and Digital Media Salaries

alt2014 was a dynamic year for compensation in the cable television industry! CTHRA’s 2014 Annual Compensation Surveys found that salaries for digital media and technology jobs rose significantly; compensation soared for many sales positions; and executives, particularly among multiple system operators (MSOs), continued to receive very large incentive grants. To read the survey highlights, please click here.

Customer Care Learning Transformation Delivers Bottom Line Impact
altIn an effort to improve confidence and time to competency of the 3,000 customer care agents hired annually, Time Warner Cable transformed its Care New Hire curriculum. Today, the company is reaping the benefits including savings of $1.5 million in 2014. Learn how they accomplished this feat by reading the article.
Driving Business Results Through Strategic Workforce Planning

altThe media business can be tumultuous, and in visual effects and animation changes have been coming at an exponential rate.  For Turner Studios Effects, an organization whose internal clients must shift strategically and creatively in order to gain market position, the need to change had come in 2013. The HR team set out to help the group improve client service and increasing staff utilization.  Art David, Vice President of Effects, shares the details of their award-winning strategy in this article. [Read More]

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