Turner
earns HR Operational Efficiencies Award
This award recognizes a superior
planning and execution of a single or series of HR strategies
resulting in increased revenue efficiencies, enhanced cost
containment, and revenue generating customer satisfaction.
Award recipients are those with the diligence, perseverance,
and dedication required to develop and execute a successful
business plan and enhance operational viability within the
industry. CTHRA’s 2010 award honoree, Turner Broadcasting
System Inc.’s HR Technology Team exhibited these traits
during the implementation of its Global Employee Portal.
In 2006, Turner Broadcasting System’s
HR Technology Team set a goal: to leverage HR systems globally.
Three years later, the group’s intensive strategic
effort culminated with the deployment of the company’s
Employee Portal globally. In 2007, the team, led by Matt
Lehmann, senior manager of HR technology, launched the portal
for all U.S.-based employees. Dubbed snap (defined
as “an effortless task or easy job”), the portal
served as the home of all of Turner’s HR content, the
gateway for access to employee-facing systems via single
sign-on, and the repository for employee self-service (ESS)
and manager self-service (MSS) transactions including payroll,
HR, benefits, and expense functions.
 In
a separate, but closely related project, the team then consolidated
the company’s U.S. employee database with its London-based
international counterpart to form a single, worldwide PeopleSoft
HRMS database. True to its global promise, the HR Technology
team then launched snap region by region, first in
Europe, the Middle East and Africa, then Asia Pacific, and
finally Latin America, where the portal became Turner’s
first all-employee multi-language web site.
Matt Lehmann, senior manager of HR technology,
cited the business impact, “By defining and implementing
common, streamlined global processes powered by snap
we’ve completely changed the game from paper-based
shuffling that differed by geography to seamless, contextual
online experiences for our employee and managers globally.
As we continue to build out snap’s potential,
we will continue to enhance the employee and manager experience
and provide our HR partners with greater ability to serve
as strategic advisors to their businesses.”
Pictured in the photograph above (left
to right) are Joe Fletcher, Employee Portal Administrator
Amy Lantinga, Senior. Project Lead, and Matt Lehmann,
Senior Manager.
Tom
Mathews Honored With Leadership Excellence Award
This CTHRA award annually recognizes
an HR executive who has demonstrated extraordinary and visionary
leadership in addressing a critical business issue, challenge
or opportunity by enhancing an organization’s efficiency,
performance, cost management, or profitability.
 In
2009, Time Warner Cable (TWC) spun off from its parent company,
Time Warner Inc. From an HR perspective, the massive undertaking
was akin to creating an $18-billion startup, as much of
its HR infrastructure had to be built from the ground up.
The fact that the spin-off flowed seamlessly for the company’s
47,000 employees is a testament to the leadership of Tom
Mathews, EVP of HR.
It wasn’t the first time in his eight
years at TWC that Mathews’ exemplary leadership and
passion for excellence paved the way for a monumental transition.
Three years earlier, when the company acquired several former
Adelphia cable systems, Mathews and the HR team created
a revolutionary, automated on-boarding system that allowed
for the smooth, simultaneous entry of more than 11,000 new
employees into the company and its culture.
Anthony Surratt, vice president of corporate communications
at TWC attributes Mathews’ success to a special combination
of skills and strategy, “Tom is an accomplished HR
generalist with hands-on experience in virtually every HR
function. He has been deliberate in bringing together expertise
from inside and outside the company to create a great balance
of perspectives and new ways of approaching common HR challenges.”
But there’s more to being a strong
and motivational leader than extensive experience and good
ideas. As one of his team members said, “Tom is the
epitome of a role model. It doesn’t matter who you
are or how high up you are, he takes a sincere interest
in you, your development, and your success. I try to emulate
his style in my own life professionally and personally.”
Not surprisingly, Mathews’ sphere
of accomplishment extends far beyond TWC. He created an
HR Summit with several of his peers at other cable companies
and orchestrates an annual offsite meeting for sharing best
practices. He is an active board member of CTHRA and is
heavily involved with Women in Cable Telecommunications
(WICT) and the National Association of Multi-Ethnicity in
Communications (NAMIC). He is also a role model for community
involvement, serving on the advisory board of the Business
School of the University of North Carolina at Charlotte
and on the board of directors for First Book, a nonprofit
organization that provides new books to children from low-income
families.
Register
Now to Attend CTHRA’s Awards Luncheon & Symposium
on June 8!
Keeping
Employees Motivated During Tough Economic Times
CableFAX recently published
an article by CTHRA’s Executive Director, Pamela Williams,
CAE, featuring specific techniques industry HR execs are
using to retain top talent during the recession. Read
the Full Article
A
Round of Applause
CTHRA is pleased to announce that
Michelle Castleman, Turner Broadcasting Systems Inc.,
is the winner of a complimentary registration to CTHRA’s
2010 Awards Luncheon and HR Symposium June 8 in Atlanta,
GA. Congratulations, Michelle, and thank you to all who
participated in CTHRA’s recent member survey–-your
feedback is invaluable!
In addition, CTHRA members on the move
include:
Mark E. Beigay joined Comcast Cable’s Employee
Service Center as an HR Specialist.
CTHRA's LinkedIn Community is Growing!
Based on your requests, we've established
a LinkedIn community to facilitate networking and problem
solving within our membership community. We're up to 107
members and growing! You're encouraged to join
our LinkedIn group today.
Customer
Experience Guidebook: Special Savings for CTHRA Members
“Customer Experience
Management: Lessons and Insights for the Cable Industry”
includes case studies, tips, and articles on understanding
the foundations of customer experience management including
a contribution by CTHRA. You also will learn about the latest
measurement strategies, research insights, personnel and
compensation strategies, social media tactics and communications
techniques for implementing customer experience management
in your company.
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During
a 20-year career with Bank of America, Jim Shanley spearheaded
HR initiatives that earned the company a reputation as a
benchmark performer for its leadership development and talent
management programs and processes. He is also the past co-chairman
of the Conference Board Council on Training, Education and
Development, and served on the steering committee of McKinsey
& Company’s groundbreaking “War for Talent”
research project. Now Partner in his consulting firm, The
Shanley Group, Jim will be a featured speaker at CTHRA’s
HR Symposium in Atlanta on June 8. We asked him to share
his expert perspective on some current HR challenges and
how top leaders in the field are approaching them.
